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Return Policy

Thank you for choosing our store for your purchases.

If you are not completely satisfied with your purchase, we are here to help you.

If you wish to return or replace the product you purchased, you can return it within 14 calendar days from the date of purchase. In this case, only the direct cost of returning the products is borne by you, while the initial shipping costs are non-refundable. The change / return should always be done after consultation with the store at 2392036222 or via email at oikosinthesi@hotmail.com


Conditions for change:

The product must not have been used

The change must be made within fourteen (14) calendar days

The product must be accompanied by the original proof of purchase (Retail Receipt, Invoice) and be in the condition received by the customer, complete and without damage, without removing the special markings (labels / barcodes) and its packaging to is the one that accompanied the product upon receipt

The products, which have been purchased from our online store can be replaced in our physical store, always by appointment and hours:

Mon-Tue-Wed-Fri-Fri 9: 30-14: 00

Wed-Thu-Fri 18: 00-21: 00


Return conditions:

You have the right to return the product you bought, exercising the right of withdrawal under the following conditions and request a refund of the price you paid us, within 14 days from the date stated on the purchase receipt.

The product must not have been used

Returns must be made within fourteen (14) calendar days

The product must be accompanied by the original proof of purchase (Retail Receipt, Invoice) and be in the condition received by the customer, complete and without damage, without removing the special markings (labels / barcodes) and its packaging to is the one that accompanied the product upon receipt

The products, which have been purchased from our online store, can be returned to our physical store, always by appointment.

Your refund will be completed within four (4) days from the date we receive the products to a bank account that you will indicate to us if the order has been paid by cash on delivery or by bank deposit. For orders paid by credit / debit card the refund will be made in the same way. For orders paid through Paypal, the refund will be made via Paypal.


Order cancellation

For any order cancellation before sending and delivery to courier, you should contact us by phone at 2392036222 stating your Order Number.

Returns of defective products

If a defective product is found to be found, you have the right not to accept it and return it with the possibility of replacing it with another product of the same category, if it is available or a refund of the money you paid. Returns are accepted only if the products you wish to return are in the received condition, complete and without damage, the special markings (labels / barcodes) have not been removed and the packaging is the one that accompanied the product upon receipt. The product must be accompanied by the original proof of purchase (Retail Receipt, Invoice). In this case, the shipping costs of the new product or your refund will be borne exclusively by the store.

The basic condition is to inform the store within 48 hours of receiving the product, otherwise the store reserves the right not to make any form of compensation.